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You have questions. We have answers.

Everything from company and product information to purchasing help and storage tips - it's all conveniently located in our list of Frequently Asked Questions, one of the more popular pages of You're likely to find the answers you need there, but please feel free to contact us if you still need help. We're here to assist you.

Contact Hills® VIP Market 

Contact Representative by Phone

For questions about your VIP Market order of food for your own pet, contact us at 1-855-255-8334 or email us at

Contact Hill’s® Veterinary Consultation Service

Answers you need. Reliable, fast and free.

Hill’s® Veterinary Consultation Service (VCS) provides total case management, nutritional counseling and product support, offering dependable answers and new insights to disease management and clinical nutrition applications. It’s free to all veterinarians and their health care team members in the U.S. and Canada.


Contact VCS by Phone

For case consultations: Hill's® Veterinary Consultation Service can be contacted at 1-800-548-VETS (8387) 8 a.m. - 5 p.m. Central Time, Monday - Friday.

Live Chat with VCS

Launch a live chat session with VCS.

Questions for Hill's®

Have questions about Hill’s or need information or insight? Hill’s Consumer Affairs department is here to help.

Contact Hill's® by Phone

Clients with questions may contact Hill's® Consumer Affairs Department at 1-800-445-5777 8 a.m. - 5 p.m. Central Time, Monday - Friday.

Hill's Pet Nutrition Canada Inc.

Hill's Pet Nutrition Canada Inc.
P.O. Box 699 Streetsville, Mississauga,
Ontario L5M 2C2

Contact Hill's® Online

Use our online form to submit your questions.

Live Chat with Consumer Affairs

Launch a live chat session about your questions with our Consumer Affairs Department.